Ra66 is fully committed to protecting the privacy and data security of every member's personal information. This document transparently explains how we collect, use, store, and protect your information.
Welcome to the ra66 Privacy Policy. This document is published by ra66 ("we", "Platform", or "ra66") to explain in detail how we handle the personal data of every individual who uses our platform via the website ra66.win or the ra66 mobile app.
Your privacy is more than a legal obligation to us — it is the foundation of trust that defines the relationship between ra66 and millions of members across Malaysia. We believe every member deserves to know exactly what happens to their personal information, which is why we have written this policy in clear, straightforward language.
This Privacy Policy applies to all users of the ra66 platform, including website visitors, new registrants, active members and former members. It covers all ra66 service channels including the website, Android and iOS apps, as well as any communications via email and live chat.
By continuing to use ra66's services, you confirm that you have read and understood this Privacy Policy. If you disagree with any provision herein, please cease using the platform and contact us to close your account.
Ra66 collects your personal data through several methods: directly when you register or fill in your details, automatically while you use the platform, and occasionally through trusted third parties such as payment processors.
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, passport | Account registration, KYC |
| Contact Information | Email address, phone number, residential address | Registration, profile updates |
| Financial Information | Bank account number, bank name, transaction records | Deposits, withdrawals, KYC |
| Technical Data | IP address, browser type, operating system, device ID | Automatic server logs |
| Usage Data | Betting records, game history, login logs | Platform activity |
| Communication Data | Support chat records, emails, feedback | Customer support interactions |
| Location Data | Country, state (based on IP) | Automatic detection |
ra66 never collects sensitive data such as your medical information, religious beliefs, or political affiliations. Financial data such as full credit card numbers is not stored directly on ra66's servers — it is handled by PCI-DSS certified payment processors.
Every piece of data we collect has a clear and legitimate purpose. ra66 does not use your data for purposes unrelated to the delivery of platform services without first obtaining your consent. Below is the complete list of data use purposes:
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting ra66 support. Withdrawing this consent will not affect the processing of data required to manage your account and transactions.
Ra66 does not sell, rent, or disclose your personal data to third parties for their own independent marketing purposes. However, in the day-to-day operation of our platform, there are certain situations where we need to share your data with the following parties:
All third parties we work with are contractually bound to maintain the confidentiality of your data and to process that information only for the purposes we specify. They are not permitted to use your data for their own needs.
Protecting the personal data security of our members is ra66's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always safeguarded against unauthorized access, loss, or misuse.
All data transmitted between your device and ra66's servers is protected by TLS 1.3 protocol with 256-bit encryption — the same standard used by international banking institutions.
Ra66 members can enable 2FA for an added layer of security. Every login attempt from a new device requires verification via an OTP code sent to your registered email or phone.
Sensitive data stored in ra66's database — including banking information and KYC documents — is encrypted using AES-256 so it remains unreadable even to internal staff without authorisation.
Ra66's security system monitors platform activity around the clock to detect any intrusion attempts, unusual access, or suspicious activity in real time.
The ra66 platform undergoes regular penetration testing and independent security audits conducted by certified third-party cybersecurity firms.
Member data is automatically backed up to redundant data centres every 24 hours. Tested data recovery procedures ensure service continuity under any circumstances.
While ra66 takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. You are also responsible for keeping your password and account login credentials confidential.
Ra66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the ra66 website.
The types of cookies used by ra66 are as follows:
You can manage your cookie settings through your internet browser at any time. Disabling certain cookies may affect the functionality and user experience of the ra66 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and ra66's policies, you have the following rights regarding your personal data. ra66 is committed to processing all requests related to these rights within a reasonable timeframe:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
Under certain circumstances, you may request that your personal data be deleted from our systems.
You may request that we restrict the processing of your data in certain circumstances as defined by law.
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
You may object to the processing of your data for direct marketing purposes at any time without penalty.
To exercise any of the rights above, please contact the ra66 Data Protection team by email at [email protected] or via our platform's live chat. We will process your request within 14 working days.
Ra66 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. General retention period guidelines are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account + 7 years | Regulatory and audit requirements |
| Transaction Records | 7 years | AML and tax compliance requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering obligations |
| Communication Logs | 3 years | Dispute resolution and support |
| Technical/Log Data | 12 months | Security and performance analysis |
| Marketing Data | Until consent is withdrawn | Based on member consent |
Upon expiry of the applicable retention period, data will be securely deleted or anonymised so that it can no longer be linked to your identity.
The ra66 platform may contain links or integrations to third-party services such as game providers and payment processors. This Privacy Policy applies solely to the ra66 platform.
Ra66 is not responsible for the privacy practices or content of third-party websites or services. We encourage you to read their respective Privacy Policies before providing any personal information to them. All third-party providers integrated with the ra66 platform have undergone a security review process and are bound by strict data protection agreements.
The ra66 platform is exclusively for users aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.
All account applicants are required to verify their age during the registration and KYC process. Should we discover that personal data of an underage individual has been inadvertently collected, we will take immediate steps to delete that data and close the account in question.
If you believe a child has registered an account on ra66 or has provided us with their personal data, please contact our support team immediately so we can take the appropriate action.
Ra66 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. All amendments will be published on this page with the latest effective date.
For amendments involving significant changes to how we handle your personal data, ra66 will notify you via in-platform notifications or email at least 14 calendar days before the amendments take effect. Your continued use of the ra66 platform after amendments take effect will be deemed as your acceptance of the updated policy.
It is your responsibility to review this page periodically. We recommend checking this Privacy Policy once every few months to ensure you are always aware of how we protect your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ra66 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or the relevant regulatory authority in your jurisdiction.
Your privacy is our priority. ra66 values the trust you place in us and we are committed to continuously raising our data protection standards for the safety of every member who plays with us.
We don't just comply with the law — we go further to ensure every piece of your data is protected with the best available technology.
TLS 1.3 protocol with 256-bit SSL encryption protects every communication between your device and ra66's servers — the same standard used by Malaysia's leading commercial banks.
Ra66's identity verification process uses a secure digital KYC system. Your documents are processed by a system that complies with Malaysia's AML requirements and remains encrypted at all times.
Ra66 has never and will never sell members' personal data to any party for marketing purposes. Your data is used solely to enhance your experience on our platform.
Ra66's data policies and practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international consumer data protection standards.
Through your ra66 account settings, you can manage your privacy preferences, withdraw marketing consent, and easily request access to or deletion of your personal data.
The ra66 support team is available at all times to assist with any privacy or personal data inquiries — via live chat or the platform's official email.
Your data is protected, your privacy is respected. Register a ra66 account today and enjoy a wagering experience in a safe, fair and responsible environment.